It can be very useful for online businesses to collect feedback from their customers. This gives us priceless insight in to their wants, needs and problems. One quick way to start collecting feedback is to place a floating button on the side of your website which opens up a little form. This can be used for support queries too just change the name of the button.
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Disclaimer: Not a financial advisor, not financial advice. The content I create is to document my journey and for educational and entertainment purposes only. It is not under any circumstances investment advice. I am not an investment or trading professional and am learning myself while still making plenty of mistakes along the way. Any code published is experimental and not production ready to be used for financial transactions. Do your own research and do not play with funds you do not want to lose.